Your privacy matters to us - here's how we handle your information
Look, we get it - privacy policies can be a real slog to read through. But here at Resonatrixx Legal Services, we're pretty serious about protecting your info. We've tried to keep this straightforward and honest about what we do with your data.
This policy covers everything we do with personal information you share when using our website, contacting us for services, or working with us as a client. We're based in Toronto, Ontario, and we follow all the Canadian privacy laws - specifically PIPEDA (Personal Information Protection and Electronic Documents Act).
When you reach out to us or become a client, we'll collect things like:
We only ask for what's necessary to actually help you with your legal matters - nothing more.
For client matters, we collect and maintain details about:
This stuff is protected by solicitor-client privilege - it's confidential and stays that way.
Like most websites, we automatically collect some technical stuff:
This helps us improve the website and understand what content folks find useful.
We're not in the business of selling your data or doing anything sketchy with it. Here's what we actually do:
Providing the legal services you hired us for - this is the main reason we have your info. Includes everything from drafting contracts to representing you in disputes.
Staying in touch with you about your matters, responding to inquiries, sending updates, and occasionally sharing relevant legal insights or firm news if you've opted in.
Processing payments, maintaining accurate records, managing our client relationships, and handling all the administrative stuff that keeps a law firm running.
Meeting our professional duties under the Law Society rules, anti-money laundering requirements, court orders, and other legal obligations we can't ignore.
We don't just hand out your information to anyone who asks. But there are some situations where we need to share it:
When you've given us clear consent to share info with specific third parties - like opposing counsel, other professionals working on your matter, or business partners.
We work with trusted vendors who help us run our practice - cloud storage, billing software, IT support, etc. They're bound by confidentiality agreements and only get access to what they absolutely need.
If there's a court order, subpoena, or law requiring disclosure. We'll notify you first unless we're legally prevented from doing so. We also have obligations under anti-money laundering laws.
Sometimes we need to consult with other lawyers, accountants, or professional liability insurers - always maintaining confidentiality and only when necessary for your representation.
Cross-border transfers: Most of our data stays in Canada, but some of our service providers might have servers in the US or elsewhere. When that happens, your info is subject to those countries' laws. We make sure any international transfers meet Canadian privacy standards.
Security's a big deal for us - we're lawyers, so we take confidentiality pretty seriously. Here's what we do to keep your info safe:
All data transmissions use SSL/TLS encryption. Client files are encrypted at rest.
We use Canadian-based cloud services with robust security protocols and regular backups.
Only authorized staff can access client info, and only what they need for their role.
We conduct security assessments and update our practices to address new threats.
Everyone on our team gets regular training on data protection and confidentiality.
Secure document management systems with audit trails and version control.
Under Canadian privacy law (PIPEDA), you've got some pretty solid rights when it comes to your personal information:
You can ask to see what personal info we have about you. We'll provide it within 30 days, though there might be some exceptions for privileged legal material or stuff that affects others' privacy.
If your info is wrong or incomplete, you can ask us to fix it. We'll update it or note your disagreement if there's a dispute about accuracy.
You can withdraw consent for us to use your info for things like marketing. Just know that we still need to keep certain info for legal and professional reasons even after representation ends.
If you think we're not handling your info properly, you can challenge our practices. We'll investigate and respond. You can also complain to the Privacy Commissioner of Canada.
Send us a written request (email's fine) with your name and enough details for us to locate your info. We might need to verify your identity before responding - just to make sure we're not handing your data to someone else.
There's usually no charge for access requests, but if it's gonna take significant time or resources, we might charge a reasonable fee (we'll let you know upfront).
We don't keep your info forever - just as long as we need it. The timeline depends on what kind of information it is:
When we don't need your info anymore, we'll either securely delete it or anonymize it so it can't be linked back to you.
If you've got questions about this privacy policy or how we handle your information, don't hesitate to reach out. We'd rather you ask than worry about it.
Resonatrixx Legal Services
Suite 1850, 100 King Street West
Toronto, ON M5X 1C7
(416) 555-8792
info@resonatrixx.info
Office of the Privacy Commissioner of Canada
www.priv.gc.ca
1-800-282-1376
If you're not satisfied with how we've handled a privacy concern, you can file a complaint with the Commissioner.
We might update this policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll post a notice on our website and update the "Last Updated" date at the top. If you're an active client, we'll send you a heads-up by email. It's a good idea to check back here occasionally to stay informed.
We know privacy policies aren't exactly thrilling reading, but your privacy really does matter to us. If anything here is unclear or you've got concerns, please reach out - we're happy to talk through it.
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